Zwei Mitarbeiterinnen des Bauerfeind Kundenservice stehen vor einem Computerbildschirm, auf dem eine Produktübersicht zu sehen ist, und besprechen individuelle Anpassungsmöglichkeiten für Kompressionsprodukte.

Our customer service

Through its products, Bauerfeind AG makes an important contribution to the maintenance and recovery of health - for a better quality of life. With more than 90 years of knitting experience and a close working relationship with physicians, medical retailers and patients, Bauerfeind is a strong and reliable partner.
The name Bauerfeind stands for quality and service. We have designed our service concept according to our customer's needs to guarantee efficient business transactions, optimal consultation quality and industry-specific competency every time.
Not only the quality of the products speak for Bauerfeind. Only through the service accomplishments of the entire organization, our international distribution network and an efficient, modern logistics process can we meet the high demands of our customers.

Customer Service

  • Order acceptance for products from all Bauerfeind business units with only one contact
  • Support during all phases of collaboration
  • Industry competent consultation with the service team

Technical Service

  • Product specialists as contact partners for questions regarding indications and technical details

Logistic Service

  • Central location of the logistics center allows shipping the next business day
  • Cooperation with specialized, trustworthy service providers
  • Central return delivery

Our service guarantees

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Processing of returns

Within 5 days after receipt of goods.

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100% Availability

By telephone within our service times (Monday - Thursday 7 AM - 5 PM and  Friday 7 AM - 4 PM CET). By fax, email and electronic ordering systems 24 hours per day.

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Electronic ordering system

Make use of our offers for a fast, faultless and effort reduced data transfer: online shop, EDI service partner.

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Despatch handling

At your request we take care of the full processing of your shipment (incl. shipment quotations, additional documents) and we can bundle your orders flexible.

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One face to the customer

You have one fixed contact person for all of your desires and concerns.

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Proactive Information

We keep you posted – you receive from us all important information about your order and delivery status.

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Return of goods

Redemption of faultless goods within 30 days after delivery with 100% refund or replacement (prior notification, filled form of return is required).